Small City Branding Around the World

Which Towns Have The Most Unfortunate Names? And Does it Matter?

The name of a place is the most powerful part of its identity. It has often been said that being introduced to a brand is like meeting a person. Their name is important - it’s how we remember them, make associations, and refer to them. It’s as if there is a filing cabinet in our brains where we keep everything relevant to that name. When we hear London, Paris or Saigon, we recall the many pieces of information, thoughts and feelings large and small, that we have assembled about each over the years, even if we have never been there.

I recall that in a survey a few years ago, Toad Suck, Arkansas, was voted America’s “most embarrassing or unfortunate” town-name, in a global poll. It beat Climax in Georgia, Boring in Oregon (and its namesake in Maryland) and Hooker in Oklahoma in a poll of almost 2,000 people by findmypast.com.

The web site and its global network of partner sites asked users in seven English-speaking countries (U.S., UK, Ireland, Canada, Australia, New Zealand, South Africa) to pick from its own shortlist of 11 unfortunate or embarrassing American town- and place-names. True, it’s not the worst thing you might unearth when tracing your ancestry. But some people are disconcerted to learn that their forebears came from somewhere called, for example, Toad Suck, Roachtown or Monkey’s Eyebrow.”

However, rather than feel embarrassed, residents of many towns with unfortunate names embrace their odd names with pride, have a laugh and use them as a feature to promote their towns. Of course, Intercourse PA has done that for decades. Boring OR and Dull Scotland have proclaimed "Boring and Dull Day in Perpetuity" in honor of the two communities. In today’s stressed and over-worked society the prospect of visiting places that embrace boring and dull might actually have some appeal to it. It might create some interesting economic development opportunities for visionary leaders. Make no mistake though - capitalizing on their unusual names will take more than providing a humorous photo-op with local town signs.

Produced by: Total Destination Marketing

Best Selling Book: Destination Branding for Small Cities

A City's Brand Strategy Isn’t a Magic Wand!

I recently had a conversation with the president of Midwest DMO at a conference who was being pressured by some of his lodging partners because the community’s brand strategy, which had been revealed three months earlier, had not generated an increase in business for them. While we at TDM didn’t develop this strategy, it did seem to be a fairly robust and credible brand they had launched.

While there may be some short-term increases in visitation, the real benefits of branding won’t be apparent overnight. If this DMO wanted to increase heads in beds, perhaps they should have invested more in their tactical marketing and sales. Even then, it may take time to break through the clutter of competing messages, build awareness and convert interest into actual bookings, unless they are offering deep discounts.

We are living in an era in which some brands like Uber and Air B&B have become household names virtually overnight. On the other hand, others have soared and then crashed just as quickly. Do you remember World Football League, Webvan.com and eToys.com? Cities are different. Their identity and image has usually been established over a very long period, in some cases hundreds of years. They almost always have small marketing budgets, need to overcome generations of preconceived thoughts and opinions, and must mobilize myriad stakeholders, many of whom are competitors, to adopt and use the brand accurately and consistently.

The benefits from city branding, if done well, are considerable. The article, “What are the Benefits of Place Branding?” provides more insights into why the benefits of city branding do not materialize overnight. From the outset, you must be sure that the objectives are clear and realistic, programs are well funded and that there is an understanding of what branding is and isn’t. This includes ensuring that no one expects a magic wand. And when the brand strategy is finally launched, that’s when the hard work really begins.

Produced by: Total Destination Marketing

Best Selling Book: Destination Branding for Small Cities